iPod & iTunes Knowledge Base
Below are iPod and iTunes support documents from Apple.
iPod Support
Apple - Support - Most Recent - Apple Inc.
Your iPhone, iPad, or iPod touch may not always update when you read, delete, reply to, or move messages in MobileMe Mail, or in an email application on your Mac or PC.
When using a POP email account with multiple devices, email messages may only appear on the first device that receives them. This occurs when an email client is configured to automatically remove email from the server once an email client has received it. You can configure your email client (or clients) either to keep a copy of the email on the server, remove it after a certain number of days have passed, or keep it until you move it from your Inbox.
You may want to restore your iPhone, iPad, or iPod touch and set it up as new to troubleshoot an issue. Take steps to preserve your data before restoring as new by following this article.
Using iOS 4 or later, you can sync Notes over the air using MobileMe or an IMAP email account. This article explains certain sync behaviors and shows how to enable Notes syncing.
When using iOS 4 or later, the Nike+ application does not offer an option for a calibration workout. Instead, you can calibrate at the end of any workout.
This article describes ways to find your iPod serial number. The content of this document also applies to iPod shuffle; however, see iPod shuffle: How to find the serial number for information on how to locate iPod shuffle's serial number on the device.
This article discusses the compatibility of the Apple Wireless Keyboard and third-party Bluetooth keyboards with iOS devices.
Learn why the storage capacity stated in a product's specification may be lower than what is reported by Mac OS X or iOS.
You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features. This article provides an overview of the types of Restrictions that are available, as well as how to enable or disable Restrictions on your device.
When syncing a device using iOS 3 or later, syncing may stop with Error 13019.
Learn how to find out which version of software is installed on your iPhone, iPad, and iPod.
iTunes Support
Apple - Support - Most Recent - Apple Inc.
iTunes for Windows (versions 9.2 and 9.2.1) may quit unexpectedly during sync or backup with iPhone, iPod touch, or iPad. iTunes may display the following alert messages:
"SyncServer has stopped working" (or a similar message)
"MobileDeviceHelper has stopped working"
Safari 5 for Windows may also quit unexpectedly. This can happen if your PC is set to one of the following timezones:
(UTC-11:00) Coordinated Universal Time -11 and Samoa
(UTC-04:00) Asuncion
(UTC-02:00) Mid-Atlantic
(UTC) Coordinated Universal Time and Casablanca
(UTC +02:00) Amman, Athens, Bucharest, Istanbul, Beirut, Cairo, Damascus, Jerusalem, Harare, Pretoria, Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius, Minsk, and Windhoek
(UTC +12:00) Coordinated Universal Time +12 and Auckland, Wellington, and Fiji
You may want to restore your iPhone, iPad, or iPod touch and set it up as new to troubleshoot an issue. Take steps to preserve your data before restoring as new by following this article.
With File Sharing in iTunes 9.1, you can copy files to your computer you created on your iPad with Keynote, Pages, and Numbers. You can also do the reverse of this and copy files from your computer to your iPad, to be used with your iWork apps. For example, if you start a Pages document on your iPad, you can easily copy it to your Mac and edit it in Pages ’09, and then copy it back to your iPad.
File Sharing requirements for iWork for iPad:
Mac OS X v10.5.8 or later, or Windows XP SP3 or later
iTunes 9.1 or later
An iPad
Any of the iWork for iPad apps (Keynote, Pages, or Numbers) installed on your iPad
After installing Mac OS X v10.6.4, opening iTunes may result in the text displaying as squares.
An Apple ID allows you to access multiple Apple resources such as Apple Discussions, iTunes, the Apple Online Store and much more. It's important to keep your sign in credentials secure to reduce the chances of your Apple ID and personal information from being compromised. The following tips will help to reduce the risk of theft or stolen identity.
This article describes ways to find your iPod serial number. The content of this document also applies to iPod shuffle; however, see iPod shuffle: How to find the serial number for information on how to locate iPod shuffle's serial number on the device.
You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features. This article provides an overview of the types of Restrictions that are available, as well as how to enable or disable Restrictions on your device.
When syncing a device using iOS 3 or later, syncing may stop with Error 13019.
With iBooks 1.1 and iTunes 9.2 or later, you have the ability to view and sync PDFs right to your device. You can even view PDF e-mail attachments or PDFs from Safari, all within iBooks.
Notes:
iBooks 1.1 for iPhone and iPod touch requires iOS 4 or later.
Viewing PDFs from Safari in iBooks is only supported on iPhone and iPod touch with iOS 4 or later.
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